Lucky Cave | Privacy Policies

Effective Date: 01/11/2024. For previous policies, please send an e-mail to [email protected]

Lucky Cave ("we", "us", "our") operates the website https://luckycave.com (the "Platform") designed to host various raffles and auctions. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our Platform. We are committed to ensuring that your privacy is protected in accordance with applicable UK laws and regulations.

1. Information We Collect

We collect the following types of personal data when you interact with our Platform:

a. Information You Provide:

• Account Information: When you create an account, we collect your name, email address, phone number, username, and password.
• Payment Information: To process transactions, we may collect payment details such as credit/debit card information or PayPal account information.
• Raffle Entries: Information related to the raffles and auctions you participate in, including ticket purchases and entries.

b. Automatically Collected Information:

• Log Data: We collect information such as your IP address, browser type, and device identifiers when you visit our Platform.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember your preferences, and gather analytics.

c. Third-Party Information:

We may receive personal information from third-party service providers, including payment processors and analytics platforms.

2. How We Use Your Information

We use the personal data collected for the following purposes:

• Account Management: To create and manage your account.
• Raffle Participation: To allow you to enter raffles, view previous entries, and access raffle results.
• Transaction Processing: To process payments and manage refunds.
• Customer Support: To provide you with support and respond to your inquiries.
• Communication: To send notifications regarding raffle outcomes, important updates, and promotional offers (with your consent).
• Improvement of Services: To analyse usage and trends to improve our Platform's functionality, user experience, and security.
• Legal Compliance: To comply with applicable laws and regulations, and assist law enforcement if necessary.

3. How We Share Your Information

We do not sell or rent your personal data. We only share your information with:

• Service Providers: We may share your personal data with trusted third parties who provide services such as payment processing, data storage, or website analytics, under strict confidentiality obligations.
• Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests from governmental authorities.

4. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Update: You can access and update your personal data at any time through your account settings.
• Delete: You can request the deletion of your account and personal data by contacting us at [email protected]. We will comply unless we are legally required to retain certain information.
• Opt-Out: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

5. Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of online transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies to personalise your experience and gather data for analytics. You can choose to disable cookies in your browser settings, but this may affect the functionality of the Platform. For more information, see our Cookie Policy.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

8. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]