Lucky Cave | Responsible Play Policy

Effective Date: 01/11/2024

At Lucky Cave, we are committed to promoting responsible play and ensuring that all participants enjoy our raffles and auctions in a safe and balanced way. Participation should always be a fun and exciting experience, and we recognize the importance of supporting responsible gaming behaviour.

1. Set Personal Limits

We encourage you to set personal spending limits on raffle tickets, auction bids, or other participation activities. Use any available platform tools to set daily, weekly, or monthly spending caps to help you stay within a comfortable budget. Remember to participate only with funds you can afford to lose, and avoid using borrowed money or savings needed for essentials.

2. Recognizing Problematic Behaviour

To help you maintain a healthy balance, be mindful of signs that may indicate problematic behaviour. Indicators can include:

• Spending more money than intended on raffles or auctions.
• Difficulty controlling or reducing participation despite efforts to cut back.
• Prioritising play over financial or social responsibilities, like work or family.
• Feelings of stress, anxiety, or guilt related to your participation
• Borrowing money to fund participation

Recognising these behaviours early can be crucial in maintaining a healthy approach. If you notice these signs in yourself or someone you know, consider seeking assistance to support responsible play.

3. Self-Exclusion Options

If you believe that your participation is becoming problematic, we offer a range of self-exclusion options. You can temporarily or permanently disable your account, with self-exclusion periods ranging from 24 hours up to several months. During this period, you will be unable to access your account or participate in any raffles or auctions.

To activate self-exclusion, contact our customer support team at [email protected], and we will help you implement the exclusion period that best suits your needs. If you would like to reactivate your account after the exclusion period, please reach out to our support team for assistance.

4. Support Resources

There are confidential support services available if you or someone you know is struggling with responsible play. Here are some helpful resources:

• GambleAware: www.gambleaware.co.uk
• National Problem Gambling Helpline: 0808 8020 133
• Gamblers Anonymous UK: www.gamblersanonymous.org.uk

For users outside of the UK, additional resources may be available locally. We encourage anyone facing challenges to seek professional guidance when needed.

5. Age Restrictions

Participation on Lucky Cave is restricted to individuals aged 18 and above, or the legal age of majority in your jurisdiction. To prevent underage access, we use industry-standard age verification tools. If we discover an underage user has accessed the Platform, their account will be terminated immediately. We also encourage users to report any instances of underage access.

6. Encouraging Responsible Play

Our raffles and auctions are designed to be enjoyed for their entertainment value. To help you keep play balanced, we recommend the following tips:

• Participate for enjoyment, not as a way to earn income: Raffles and auctions are meant to be fun; view them as a source of entertainment rather than a source of income.
• Set a comfortable budget and stick to it: Decide on a budget you are happy with before you play.
• Take regular breaks: Take breaks to ensure that your play remains balanced and doesn’t take priority over other aspects of life.
• Avoid chasing losses: Chasing losses can increase the risk of financial problems. Only participate when you feel clear-headed and comfortable.

7. Contact Us for Help

We are committed to supporting responsible play. If you have any questions or concerns regarding our Responsible Play Policy, please contact us:

Email: [email protected]

By participating on our platform, you agree to remain mindful of responsible play practices and to seek support if you notice any changes in your behaviour. Lucky Cave is here to support you in maintaining a safe and enjoyable experience.